Home Delivery Service
There is service, and then there is white glove service. Some customers and certain products require service that goes above and beyond…and then some.
No matter what speed or level of in-home service you want to offer your customers, HomeDirect can guarantee:
- A two-man delivery team of service-minded personnel who will treat your consumers with respect. Our teams have been trained to handle all large consumer durable products and any unique delivery or pick-up circumstance.
- Pre-specified appointment delivery window so your customers can be prepared for the delivery of their new purchase.
Bronze Delivery is our most economical option and our basic service offering. HomeDirect knows the inherent difficulty – and proven customer dissatisfaction – of curbside delivery with larger consumer goods such as furniture, which is why we created a service to deliver these items right to your customers' doors and into their homes.
With Silver Delivery, customers will see their furniture or mattress delivery brought into their room of choice. For those accepting the delivery of a large item, such as furniture, having HomeDirect’s professional team take a product up or down stairs or around tight corners can be a real time saver…and a back-saver. This service is especially valuable for large items that will be set up by either the consumer or an installer after the delivery service.
Our Gold Delivery service is a turn-key service that includes delivery inside the home to the room of a customer’s choosing, unpacking, basic setup and the removal of any boxes or debris from the residence. By the time our delivery team leaves your customer's home, their shipment is in the exact location requested, allowing them to immediately enjoy their new product.
Our Platinum Delivery is the ultimate turn-key service and the ideal choice for deliveries that demand not only inside placement in the room of choice, unpacking and debris removal, but also up to 30 minutes of assembly.
In the case of a new bedroom set, for example, HomeDirect can deliver the necessary components to the desired room, remove all packaging and assemble the furniture in the desired space, leaving your customer to not only be able to use their new product, but also having done so with two professional assemblers focused on ensuring complete satisfaction.